After Service by Here

How to use the after service portal?

📢 To serve you better, we’re introducing a new system to handle all accommodation requests and issues more efficiently, please use our online platform for any support you need with your housing in Shanghai.

🔗 Submit your requests here:

• 👉 https://wkf.ms/3Vjs7wy

💬 Once you submit your request, our team will get back to you via WeChat, WhatsApp, or Instagram within 1 working hour.

❗️ Important: To ensure we don’t miss any requests, please note that messages sent directly to this group chat will no longer be handled (except for emergencies). Make sure to use the new system for a faster response!

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What type of requests / issues can I submit?

Requests and issues are divided in main categories as follows:

• 💰 Payments: for all issues related with payments (deposit, rentals, utilities etc.).

• ⚡️ Utilities: for all issues related to your utilities (payments, consumption, etc.).

• 📺 Appliances: for all issues related toi your appliances (TV, oven, fridge, etc.).

• 🛋️ Furnitures: for all issues related to your furnitures (sofa, bed, table, etc.).

• 🧰 Fixings: for all issues related to fixing (walls, windows, toilets, etc.).

• 🏬 Property Management: for all issues related to the property management (trash, noises, neighbors, etc.).

• 🧹 Cleaning: for all issues related to the cleaning of your accommodation (

• 🛜 WiFi & Connectivity: for all issues related to connectivity in your accommodation (WiFi, router, etc.).

• 🪳 Pest & Bugs: for all issues related to bugs & pest in your accommodation (cockroaches, rat, etc.).

• 📑 Documentation: for all issues / request for documentation related to your accommodation (rent contract, proof of residency, invoice, etc.).

• ✍️ Other: any other issues / requests not falling in the above categories.